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Thank you for choosing Mutual of Omaha for your prescription drug plan. Throughout the year, count on eNews to bring you important information about prescription drugs and help you get the most from your plan.
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Payment portal reminder
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Thank you for your patience as we enhance our payment process. As a reminder, please check out our helpful guide on how to set up or change your existing auto payment method.
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Auto Payment Instructions →
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Check your mailbox
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Watch your mailbox in early October for a white envelope marked “Important Information About Your Plan.” The packet contains key 2025 plan information to help ensure you have the right plan for your needs to start the new year.
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What’s your coverage stage?
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Your prescription drug plan includes four stages of drug coverage. The stage of drug coverage you’re in affects how much you pay for covered drugs.
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Yearly deductible stage
Beneficiaries pay the full cost of their drugs until they meet the plan’s deductible.
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Initial coverage stage
Plans pay their share of the drug cost and beneficiaries pay copays and/or coinsurance amounts. Also, beneficiaries stay in this stage until they reach their initial coverage stage spending limit, which is set by Medicare.
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Coverage gap stage
Beneficiaries pay 25% of their drug costs. This cost may be lower if you receive assistance from the government’s Extra Help program. Also, beneficiaries stay in this stage until they meet their coverage gap stage spending limit, which is set by Medicare.
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Catastrophic coverage stage
This stage begins after your year-to-date out-of-pocket costs exceed $8,000. During this stage, you pay $0 for the cost for generic drugs and for all other drugs.
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Your right as a Mutual of Omaha Rx member
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As a Mutual of Omaha Rx member, you have a right to file a complaint related to issues such as the quality of care you receive, waiting times or the customer service provided to you. If you feel a need to make a complaint, call Mutual of Omaha Rx at 855-864-6797, TTY: 800-716-3231. Or, you can send a letter to:
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Mutual of Omaha Rx
Attn: Grievance Resolution Team
P.O. Box 3610
Dublin, OH 43016-0307
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Now that we’ve reached the fall months, don’t forget to get an annual flu shot. It’s free when you show your Medicare card at an in-network pharmacy. Stay well!
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Dr. Manoj Pawar, MD, FAAFP
Chief Medical Officer
Mutual of Omaha
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Tell Us What You Think.
We're Listening.
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Please tell us what you think of your PDP eNews.
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